Contact MMC996 Customer Service

How to Reach Us

Our customer service team works 24/7, so you can get help whenever it suits you. Choose the channel you are most comfortable with:

• Live chat: Open live chat on the website for real-time help. This is usually the fastest option.
• WhatsApp: Message us from your phone and continue the conversation at your own pace.
• WeChat: A convenient choice if WeChat is your everyday messaging app.
• Email: Best for detailed questions or when you need to attach documents.

Current contact details for each channel are shown on the website and in your account.

What to Prepare

Having a few details ready helps us resolve your request quickly:

1. Your MMC996 username (never your password)
2. A short description of the issue
3. For deposits or withdrawals: the date, time, amount and payment method used
4. A screenshot or receipt, if you have one

What to Expect

Live chat conversations are typically handled promptly, while email replies may take a little longer for more complex matters. If your request needs checking by another team, we will keep you updated until it is resolved.

Before contacting us, you may find a quick answer in our FAQ or How to Join guide.